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Controller's Office > Departments > Financial Systems and Support Services

TEAM MEMBERS:

Contact List 
Organizational Chart for Financial Systems and Support Services

MISSION

The Department of Financial Systems and Support Services is committed to maximizing FIU’s investment in PeopleSoft Financials while providing excellent customer service to the University community at-large and its administrative departments so that they can be ‘World’s Ahead’ in their business operations, ultimately serving our students and supporting FIU’s Mission.

We provide operational support, strategic direction and leadership in the use of the PeopleSoft Financials System by providing high quality instructor-led and online training, direct hands-on assistance via our open labs, direct phone support via our call-center, business process analysis and innovative problem solving by leveraging experienced functional and technical resources, complicated querying and reporting services, and consultative assistance to other departments, project teams and key-user groups in developing and rolling out new business processes and procedures.

Additionally we manage, from a functional perspective, the administrative systems that support the financial business functions of the University, including 

  • Procurement of Commodities and Services
  • Vendor and Non-Employee Payables
  • Employee Travel Authorizations and Expense Reimbursement
  • Asset Management and Property Control
  • Financial Statement and Financial Management Reporting
  • University-Wide Budget Preparation
  • Board of Governors Reporting \ SUS Data Administrator Activities
  • Monitoring and control of system transactions to support security and data integrity
  • CALL CENTER

    The Call Center is operational during regular business hours to assist university personnel with any transactions related to PeopleSoft Financials. For any questions regarding PeopleSoft Financials, please contact our Call Center at (305) 348 - 7200

    OPEN LAB

    The FSSS team offers open lab sessions in which we provide users with hands-on assistance. For more information and scheduling you may contact our Helpdesk at (305) 348-7200.

    TRAINING

    The Financial Systems and Support Services team offers courses in using the PantherSoft Financials System, to view available training on PantherSoft Financials and to register please navigate to the Training Registration Site.

    If you prefer for a trainer to visit your department, please call (305) 348 - 7200 for an appointment. We require a PC with internet connection and overhead projector for presentation.

    UPK

    The FSSS training staff has updated the User Productivity Kit (UPK) to reflect the Chart of Accounts Conversion. The UPK is an on-demand training tool, which assists users in becoming familiar with the PantherSoft Financials environment.

    Office of the Controller